one of a kind home luxuries for the most beautiful rooms on earth

Shipping & Returns

SHIPPING

Can I place an international order?  

Yes. However, if you would like to place an order for international shipping, please contact us directly at customercare@forsythart.com.  All international orders of zebra products must be exported from the United States in compliance with U.S. Customs and U.S. Fish and Wildlife.  Please contact us for information, instructions, and estimated costs.

How can I check the status of my order?  

You can check the status of your order by contacting us at customercare@forsythart.com

How long will it take to receive my order?  

Hides and pillows and smaller items:  We ship FedEx Ground for all domestic orders.  Shipping lead time for FedEx Ground is generally 3-5 days.  During holidays, lead times may be delayed up to 7 business days.  Orders received on weekend days and holidays will be processed and shipped no sooner than the following business day. 

Furniture:  We ship most furniture via white glove delivery unless otherwise stated.  (Some smaller furniture pieces can be shipped via FedEx.)  Lead time for white glove delivery is generally 2 - 4 weeks.

Can I get my order sooner?  

Certainly, just ask.  Email us at customercare@forsythart.com and we will give you costs for faster shipping using FedEx Express.  FedEx Express offers Overnight shipping, 2Day shipping, and Express Saver (three day) shipping.

How will I know when my order shipped? 

Upon purchase, you will receive an email from Forsyth confirming that your order has been placed.  You will receive another e-mail notification with tracking information when your order has been shipped.

How will my order be received? 

Each Forsyth item is inspected before shipment and carefully packed and shipped to ensure it arrives safely at your door.  


RETURNS

What is your return policy?  

We know this is a big purchase and it may or may not work in your design setting.  We gladly accept returns and exchanges within 10 days of delivery.  We will not honor returns after the 10-day time limit.  Any returned products which are damaged may not be accepted and will be returned to you.  Returns will not be processed until the items are inspected by Forsyth. 

Shipping and handling charges are non-refundable.  Please refer to “How to return an item” and “How to exchange an item” for detailed instructions.

How to return an item:
All returns must be authorized by Forsyth.  Please send your return request to customercare@forsythart.com with your order number and item(s) you would like to return.  Upon receipt of a confirmation email, pack the merchandise in the original package if possible and send pre-paid and insured to:

Attn: Returns
Forsyth
10845 Baur Blvd
Saint Louis, MO 63132

How to exchange an item:
If you are interested in making an exchange, please email customercare@forsythart.com to request authorization of your exchange and confirmation that your desired item for exchange is in stock.  Upon receipt of a confirmation email, please send your original merchandise to the address above. Please include a detailed note of the item which you’d like to exchange. 

Please Note: 
Forsyth will not accept responsibility for reimbursement or compensation of lost packages without proof of delivery.  When your return is received, we will credit the card used to make the original purchase.  Forsyth will process your return immediately but the time it takes for the refund to post to your account may vary depending on your bank and/or credit card company.  Most refunds post within 48hrs.

Questions, Comments, Concerns, or Feedback?  Always feel free to contact customercare@forsythart.com if you have any questions, comments, or concerns.  We appreciate any feedback you may have.  For help by phone via voice or text, please call (314) 422-1118 Mon-Fri (9AM-5PM CST).  If you reach our voicemail, we will return your call at our earliest possible convenience.